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Order Online
| Return Policy |
ONLY PRODUCT REPLACEMENT OR CREDIT WILL BE ISSUED at our sole discretion. We provide NO CASH REFUNDS and DO NOT CREDIT CHARGE CARD ACCOUNTS for items returned to us. ANY UNCLAIMED OR REFUSED ORDER THAT IS RETURNED WILL BE SUBJECT TO A 15% RESTOCKING FEE, plus our cost in
initial shipping fees. When you place an order with us, we, in good faith, implement man hours, shipping materials and shipping costs to prepare and deliver that order to you. When you refuse delivery of your package, you are breaking a contract of good faith between you and our company.
#1 - If we sent you a product other than what you ordered on your invoice, we will accept the return, and then ship you the appropriate product. You must include both the invoice that initially came with the order and the unopened/unused product in question. We are not responsible for packages lost in transit, so we highly recommend you request UPS tracking of your returned package from UPS.
#2 - If you receive a product that was damaged in transit, we will accept
the return of the damaged product and will ship you out an undamaged
version of the same product. You must include both the invoice that
initially came with the order and the damaged product wrapped in a
clear plastic Zip-Lock bag. Again, we cannot be held responsible for
packages lost in transit.
In the unlikely event that we cannot completely fill your order, due to product shortage or manufacturer backorder, we will credit your credit card account or issue you a check in the original amount of the
products we were unable to deliver with the rest of your order. However, IT CAN TAKE UP TO 30 DAYS OR ONE FULL BILLING CYCLE FOR A CREDIT TO BE REFLECTED ON YOUR CREDIT CARD.
We will accept NO ORDER CANCELLATIONS after 12 hours from the time the order was initially placed. If you have any questions regarding your order, please feel free to contact us at: questions@oandpvillage.com
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| All content on this web site is the copyright © of o&p online village, 2000-2001. |
